Frequently Asked Questions
Everything you need to know about MagBak products and services.
What makes MagBak cases different from standard magnetic cases?
MagBak cases feature industrial-grade magnets that allow you to mount your phone to any metal surface, while remaining fully compatible with MagSafe accessories and wireless charging.
Will the magnets in the case damage my credit cards or phone?
No. MagBak is engineered with shielding technology that protects your phone's internal components and is safe for use with modern EMV (chip) credit cards.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do MagBak products come with a warranty?
Yes, all MagBak cases and accessories are covered by a 1-year limited warranty against manufacturing defects and material failures.
Is the MagStick compatible with all surfaces?
The MagStick uses a high-strength 3M adhesive designed to stick to most smooth, flat surfaces including dashboards, mirrors, and tile.